Connect your sources

Where customer signal already lives#

Fireflies calls — sales and success conversations, the richest unstructured source

Support tickets — reported failures with reproduction detail attached

CRM notes — account context, deal history, renewal risk

Slack threads — internal discussion of customer problems

Surveys and NPS — structured sentiment with open text

In-app chat — questions asked at the moment of friction

Docs and Confluence — what your team believes to be true

Product analytics — what accounts actually did

Where to start#

Begin with calls or support tickets. They carry the most unstructured truth per item, which is exactly the material other tools cannot use and Poth can. Add CRM and product analytics next, since those are what turn a complaint into a cause during root cause analysis.

One source is enough for a first answer#

You do not need a complete integration project before asking anything. Reasoning gets stronger as sources connect, but a single call archive already produces ranked themes with evidence.

Next#

Ask Poth a question once a source is in.
Data and privacy covers what happens to what you connect.