Getting help

Installation problems#

Include:

• the app and its version (Outlook, Word, Excel, PowerPoint, OneNote),
• how you installed it — which store listing, or whether an administrator deployed it,
• what happens instead of the assistant panel opening,
• whether other people in the same tenant see the same thing.

Common first checks are on Install and first run.

Subscription and billing#

Include your plan name, how many users are on it, and whether you are asking about prompts, tokens or seats — these are priced separately. The current table is on Plans and pricing.

Security review or procurement#

Say which entity is contracting and which regulation your review is against, then ask for exactly what you need: the data processing agreement, the processing region for your tenant, the sub-processor list, or written confirmation of deletion practice. See Compliance and certification.

Deleting data or an account#

Data and accounts can be deleted at any time. Name the account and the records you mean, and say whether you need written confirmation for an audit file. Background: What is stored and what is not.

Elsewhere#

• Product news and longer write-ups: the blog
• Dated AI privacy incidents, sourced and archived: Leaks Radar