Who uses Poth

Question: why do people adopt or abandon a feature?

Adoption feedback is scattered across in-app chat, support tickets and calls, and each channel over-represents a different user. Poth ranks feature themes by weight and segment, and separates "discoverability" from "the feature does not do what they expected" — two problems with completely different fixes.

Question: where does activation break, and for whom?

Onboarding friction rarely applies evenly. Poth attaches the segment to the theme, which turns a general complaint into a targeted intervention such as a day-3 activation nudge for SMB accounts under 50 seats.

Question: which accounts are at risk, and why this time?

Renewal risk shows up in call language before it shows up in usage. Poth connects both, so the reason behind a risk flag comes with its evidence trail and a lever, not just a score.

Question: what is actually driving churn?

The answer to this in most companies is whichever anecdote was loudest in the last meeting. Poth ranks causes by evidence, shows the rejected explanations, and makes the disagreement about the data rather than about who tells the better story.